Frequently Asked Questions

The available event tickets are listed in the Event Calendar. The ticket options will show you the official points of sale.
Please note D.LIVE’s advice on purchasing tickets through secondary ticket markets.

You will usually be informed in advance by the ticket service provider or the organiser if an event is cancelled.
If an event is cancelled, ticket prices will usually be refunded. Please contact the respective ticket office where you purchased the tickets.

For all events at our venues, the combined ticket of Düsseldorf Rheinbahn is included in the ticket price. This means that a return trip to the event in 2nd class is free of charge in the entire VRR network upon presentation of the ticket. These tickets are marked with the VRR logo.

It depends on the respective event and the associated organiser whether tickets are personalised or not. For more details, please contact the organiser.

The procedure for lost tickets may vary by event. For more details, please contact the ticket portal or the event organiser. This applies to both standard tickets and VIP tickets.

Purchased tickets cannot be returned or exchanged.

The box office is operated by the organiser. For more details, please contact the respective organiser.

This may vary by event and depends on the respective organiser. This information is frequently available in the ticket portal.
For more details, please contact the organiser.

Tickets for people with disabilities, such as wheelchair users, are not sold through the hall but may be purchased directly from the respective organiser. In some cases, tickets may also be purchased via a ticket hotline of the respective ticket portals. Ticket prices usually include a seat for an accompanying person.

This depends on the respective organiser. For more details, please contact the organiser or the ticket portal.

You will find verified resale platforms on the websites of many ticket providers.
Please note D.LIVE’s advice on purchasing tickets via secondary ticket markets.

For possible pre-sales, check the websites of the respective organisers and ticket portals.

Ticket vouchers are sold via the respective ticket portals.

Get to CASTELLO comfortably by bicycle, motorcycle, public transport, car or directly from the airport. Find more information on how to get there here.

There are no motorcycle parking spaces available at CASTELLO Düsseldorf.

For a fee, you may leave your car overnight in the CASTELLO Düsseldorf car park.

Parking tickets may only be purchased on site.

There are no parking spaces for motorhomes at CASTELLO Düsseldorf.

There is no taxi rank at CASTELLO Düsseldorf.

All information about your stay and accommodation in Düsseldorf can be found here.

There are accessible parking spaces directly at the main entrance of CASTELLO.

For more information on your barrier-free visit, please see the Accessibility page.

You will be granted access to the building from the official start of admission.

According to the Youth Protection Act, children and young people under 16 years of age may only attend events ending after 10 pm if accompanied by an adult guardian. Occasionally, rules may differ at specific events. More detailed information is available in the Event Calendar and from the respective organisers.

Find more information on youth protection at our venues in the Admission & Security section.

The possibility of Meet & Greet varies at the events. Some ticket portals offer specials. Please contact the relevant ticket portal or the event organiser

Depending on the event, it may also be possible to enter after the event has started. Please ask the staff at the entrance.

It depends on the event whether photographs and video may be taken at an event. Please contact the respective organiser.

Posters and signs may be allowed at different events. For details, please contact the respective organiser.

There is a separate entrance at the venue for people with limited mobility. Like the main entrance, it opens at the official start of admission for the respective event.

Your ticket will show your tier and seat.
You will find maps both on site and online showing you where your seat is located at the Arena/ at PSD BANK DOME/ Mitsubishi Electric HALLE/ CASTELLO Düsseldorf.

Please contact the respective organiser.

All events at CASTELLO offer barrier-free access.

Barrier-free toilets are located to the left and right of the main entrance, directly near the accessible parking spaces.

Accessible parking is located in the immediate vicinity of the main entrance.

There is a separate entrance at the venue for people with limited mobility. Like the main entrance, it opens at the official start of admission for the respective event.

The admission of bags and backpacks may vary at events. More details can be found in the Event Calendar or on request from the respective organiser.

Smoking is not permitted at Mitsubishi Electric HALLE. This also applies to e-cigarettes.

Please refer to the House Rules as may be amended from time to time.

The CASTELLO is only open for events.

You can usually get snacks and drinks on site

Product information is available at the respective stand. Please contact our staff on site.

Food and drinks may usually be taken inside. For different rules, please refer to the respective details in the Event Calendar.

You may pay by EC card and credit card at CASTELLO Düsseldorf. There is no ATM on site.

Please contact the staff on site.

If any problems arise, please contact the security staff on site.

The event organiser usually has the authority to grant accreditation. We will be happy to forward your accreditation request. Contact us at presse(at)d-live.de.

The well-being of our guests is our absolute priority, so your feedback is very important to us. Contact us at info(at)castello-duesseldorf.de.

Find all information about corporate events here. You are also welcome to contact us at corporate(at)d-live.de. We look forward to receiving your enquiry.

If you are interested in renting a box, please send an e-mail to vip(at)d-live.de. We look forward to being able to help you.

You can find all the information about current events in our Event Calendar.

The CASTELLO does not have public Wi-Fi.

Find all information about postponed events in our Event Calendar.

You will find a large selection of sightseeing offers in Düsseldorf here.

If you are interested in sponsoring at our venues, please contact us. We look forward to receiving your enquiry.